- Hewlett Packard Enterprise
- Virtual delivery
- 24x7 Service
- Remote Diagnosis
- Defective Media Retention
HPE Proactive Care offers an integrated set of reactive and proactive services designed to help you improve the stability and operation of your converged infrastructure to achieve better business outcomes. In a complex converged and virtualized environment, many components need to work together effectively. HPE Proactive Care has been specifically designed to support devices in these environments, providing enhanced support that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks. In the event of a service incident, HPE Proactive Care provides you with an enhanced call experience with access to advanced technical solution specialists, who will manage your case from start to finish with the goal of reducing the impact to your business while helping you resolve critical issues more quickly. Hewlett Packard Enterprise employs enhanced incident management procedures intended to provide rapid resolution of complex incidents.
Service Plan Documentation
Coverage Period: 4.00Response Time: 6 HoursService Hours: 24x7Service Included: Defective Media Retention, On-site, Remote diagnosis, Remote Support
Fulfillment Type: NoneMaintenance Included: No
Due to manufacturer restrictions, all returns for this item must be within 60 days.
Class of Equipment: Servers
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