- Hewlett Packard Enterprise
- Virtual delivery
- Remote Diagnosis
HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise (HPE) technical resources provide support and work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as on-site hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches.
Service Plan Documentation
Coverage Period: 3.00 year(s)Response Time: 4 HoursService Hours: 24x7Service Included: On-site, Remote diagnosis, Remote Support
Fulfillment Type: NoneMaintenance Included: No
Due to manufacturer restrictions, all returns for this item must be within 60 days.
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