- Virtual delivery
A simple, cost effective way to improve the guaranteed life of your printing investment.
- Remote technical support
- Next business day replacement shipping
- Shipping costs are covered by Lexmark
Under the advanced exchange option, if Lexmark is unable to resolve the issue remotely Lexmark will provide you with an exchange printer which will be on its way by the next business day. This exchange printer is a permanent replacement for your printer and automatically inherits your original printer's remaining warranty. Then you use the the replacement's packaging to return the defective unit, and Lexmark pays for all shipping costs. This option requires Lexmark to collect your credit card details and retain them until Lexmark receives the faulty unit. If the original printer isn't returned within 6 weeks Lexmark will invoice you for the full retail value of the unit at time of shipping.
Service plan documentation
Coverage Period: 2 year(s)Coverage Starts: After Base WarrantyResponse Time: Next Business DayResponse Type: Advanced Exchange, Phone SupportService Included: Replacement
Fulfillment Type: UnassignedMaintenance Included: No
Due to manufacturer restrictions, all returns for this item must be within 60 days.
Class of Equipment: Printers and multifunctional office machines
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