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2025 IT Superhero Awards—Nominate your IT Superheroes by July 7, 2025!
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This plan provides 2-year post-warranty maintenance with 9 x 5 Next Business Day onsite repair for eServer 325 and select xSeries models.
Will your business-critical systems have the necessary support when the hardware warranty ends? When you use technology for your most important operations, you need to feel confident that when problems occur someone will work to correct them promptly. And you need a services provider who will stand by its hardware by providing the coverage you need, when you need it.
IBM provides convenient post-warranty maintenance agreements (MA ServicePac) to help extend the life of your equipment and verify it is functioning properly. With an MA ServicePac, you can continue maintenance services once the original base warranty, Warranty Service Upgrade ServicePac or Maintenance Agreement has expired. IBM is there, 24 hours a day, every day. If your problem can't be fixed over the phone, IBM will schedule repair services, provide replacement components, or perform an equipment exchange according to your level of service coverage. In each case, coverage for parts and labor is included.
Service is only available for machines released and purchased in the United States. IBM reserves the right to inspect any machine not under current service to verify that the machine meets acceptance criteria.
Will your business-critical systems have the necessary support when the hardware warranty ends? When you use technology for your most important operations, you need to feel confident that when problems occur someone will work to correct them promptly. And you need a services provider who will stand by its hardware by providing the coverage you need, when you need it.
IBM provides convenient post-warranty maintenance agreements (MA ServicePac) to help extend the life of your equipment and verify it is functioning properly. With an MA ServicePac, you can continue maintenance services once the original base warranty, Warranty Service Upgrade ServicePac or Maintenance Agreement has expired. IBM is there, 24 hours a day, every day. If your problem can't be fixed over the phone, IBM will schedule repair services, provide replacement components, or perform an equipment exchange according to your level of service coverage. In each case, coverage for parts and labor is included.
Service is only available for machines released and purchased in the United States. IBM reserves the right to inspect any machine not under current service to verify that the machine meets acceptance criteria.
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Service plan
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Coverage Period: 2yearsResponse Time: Next Business DayResponse Type: OnsiteResponse Type: Repair / ReplaceService Hours: 9x5 (Excludes Holidays)Service Included: Extended service agreementService Included: On-siteService Included: Parts and laborService Plan Type: ServersWarranty Period: Extended service agreement
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Due to manufacturer restrictions, all returns for this item must be within 45 days.
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81111812
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