- Virtual delivery
This service provides onsite repair, including labor and parts, and a preventative maintenance visit.
- Parts and labor
- Preventative Maintenance
Designed for light to moderate scanning environments, this service provides on-site repair service includes spare parts, labor and travel for verified hardware failures. Each year of Basic service comes with one cleaning (two cleanings for mid-volume scanners) performed by a Fujitsu Authorized Field Service Engineer (FAFSE) or a professionally trained Authorized Service Provider. A FAFSE schedules an on-site visit to thoroughly clean the scanner (replacement consumables not included). This service will be provided during normal business hours at a time to be mutually agreed upon between the FAFSE and Customer.
Service Plan Documentation
Coverage Period: 2 year(s)Response Time: Next Business DayService Hours: 9x5 (Excludes Holidays)Service Included: On-site, Parts and labor, Preventive maintenance, Shipping
Fulfillment Type: UnassignedMaintenance Included: No
Due to manufacturer restrictions, all returns for this item must be within 60 days.
Class of Equipment: Scanners
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