This website stores cookies on your computer. These cookies are used to collect information about how you interact with our website and allow us to remember you. We use this information in order to improve and customize your browsing experience and for analytics and metrics about our visitors both on this website and other media. To find out more about the cookies we use, see our Privacy Policy.

Dell 5-Year Mail-In Service After Remote Diagnosis

Print page
Item#: 34345699 // MFG Part#: 812-9854 // By: Dell
NOTE: Images may not be exact; please check specifications.
  • In Stock
  • Virtual delivery
Dell's Mail In Service provides shipping, carrier pickup, and remote diagnosis of the defective product.
Ordering Information
$142.21 
Qty:
  • Pickup
  • Shipping
  • Remote Diagnosis
If your system encounters an issue covered by Dell’s Limited Hardware Warranty and that issue cannot be resolved remotely, this service offers a Mail-In Repair Service for defects in materials and workmanship in your PC.

If, after remote diagnosis and troubleshooting, Dell determines that Customer’s Product requires Mail-In Service (Standard Return For Repair Service), then packaging, shipping instructions, and a pre-paid shipping waybill will ordinarily be dispatched to Customer’s site, usually in 1 or 2 business days following remote diagnosis. Dell will use next-business-day delivery when shipping the packaging, shipping instructions, and a pre-paid shipping waybill to Customer. The carrier will then pick up the Product and return it to Dell with shipping charges prepaid.

Customer’s Product will be repaired or replaced, and delivered to the carrier for return shipping to Customer using second business day delivery. Standard shipping charges, for shipping the Product in for repair and for shipping it back to Customer, will be paid by Dell.
11