Dell 5-Year Mail-In Service After Remote Diagnosis

If your system encounters an issue covered by Dell’s Limited Hardware Warranty and that issue cannot be resolved remotely, this service offers a Mail-In Repair Service for defects in materials and workmanship in your PC.

If, after remote diagnosis and troubleshooting, Dell determines that Customer’s Product requires Mail-In Service (Standard Return For Repair Service), then packaging, shipping instructions, and a pre-paid shipping waybill will ordinarily be dispatched to Customer’s site, usually in 1 or 2 business days following remote diagnosis. Dell will use next-business-day delivery when shipping the packaging, shipping instructions, and a pre-paid shipping waybill to Customer. The carrier will then pick up the Product and return it to Dell with shipping charges prepaid.

Customer’s Product will be repaired or replaced, and delivered to the carrier for return shipping to Customer using second business day delivery. Standard shipping charges, for shipping the Product in for repair and for shipping it back to Customer, will be paid by Dell.