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Managed Services

Managed Infrastructure Services

Ensure Network and Device Performance, Compliance, and Security

As your organization grows in size and complexity, the demands of maintaining your IT infrastructure can overwhelm your team. Sustaining the pace of change with limited resources can result in critical gaps and vulnerabilities, mounting project pressure, aggressive changes, and support rationing. When your IT shop is at a breaking point, Connection can provide a hand or be a one-stop solution for getting you back on track with our IT Service Management (ITSM) services.

ITSM services protect your investment in your network by filling gaps in IT resources. Centralizing processes for improved efficiency reduces costs and allows your network to better support your strategic organizational objectives. With a simple, single point of contact approach, you can reclaim the network visibility and support you need.

Connection’s Managed Infrastructure Services conform to ITIL standards and can be customized to complement your existing IT team. These include services designed to:

Ready to talk about Managed Infrastructure Services?

Call a Connection expert today:
1.800.800.0019   Or send us a message and we’ll reach out to you.
Expert Guidance from Managed Infrastructure Experts

Expert Guidance from Managed Infrastructure Experts

Connection is committed to delivering an outstanding managed services experience to support your organization on both strategic and tactical levels. We’re dedicated to understanding your organizational objectives and partnering with you to develop services that let you do more with less. We ensure customer and employee satisfaction by monitoring both actual and perceived network performance so we can respond to any user experience issues.

We also understand that needs change, so we will not lock you into a long-term contract. We are ready and willing to come to the table to renegotiate, and ultimately, if you decide that we aren’t the right partner for you, we will assist you with termination.
When your IT shop is at a breaking point, Connection can provide a hand or be a one-stop solution for getting you back on track with our IT Service Management (ITSM) services.
Network Performance Management

Network Performance Management

Don’t wait for network problems to negatively impact productivity or customer perception. Today’s digital landscape requires multilayered network visibility and rapid response to potential and immediate issues. Take a proactive approach to network health with Connection’s Network Performance Management services, including:
  • SLA Management
  • Load Balancing
  • Cloud Management
  • Availability Management
  • Traffic Management
  • Configuration Management
  • Capacity Management
Remote Network Administration and Service Level Management

Remote Network Administration and Service Level Management

Get the IT management you need at the scale you need it from Connection. As your organization grows, your IT team can be swamped by tactical demands, restricting their ability to execute strategic objectives. Our engineering team can work remotely as your on-call IT team, responding to network issues, handling onboarding and offboarding, and software user support. Our SLA management services offer a holistic view of your business applications so you can meet or exceed customers’ needs.
End-to-End Monitoring

End-to-End Monitoring

Get the centralized view of your network that you need to proactively plan for the future while meeting today’s security, compliance, and performance requirements. Spot potential problems before they impact your organization or customers. Services offered include:
  • Incident Remediation
  • Event Management
  • Reporting
  • Compliance (HIPAA or PCI)
  • Change Management
  • Third-Party Management (e.g. Cisco SmartNET)
  • IMAC
Managed Security (SIEM)

Managed Security (SIEM)

Security Information and Event Management (SIEM) provides outstanding threat protection and insight into your security environment so you can meet even the most stringent security and compliance requirements. Get the benefits of SIEM without the burden with Connection’s on-call security experts. We’re ready to help with:
  • Incident Detection and Prevention
  • Reporting
  • Remediation
  • False Event Suppression
  • Policy Development
  • System Testing
Learn more about our other Managed Services.

Ready to talk about Managed Infrastructure Services?
Call a Connection expert today.


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