- Virtual delivery
- Next business day shipping
- For Surface Pro, Laptop and Surface Book
- For new and existing Microsoft Complete customers
Please see the Compatibility Notes for a list of Microsoft Surface Complete Warranties for which this product may be purchased as an add-on.
What is Next Business Day (NBD) service?
A: Next Business Day Onsite is a new add-on service available for purchase with Microsoft Complete plans.
Q: Who can purchase the Next Business Day services?
A: New and existing customers with a Microsoft Complete plan can purchase the new services.
Q: What devices are eligible to purchase NBD services?
A: Surface Pro, Laptop and Surface Book.
Q: If a customer already has a Microsoft Complete plan and wants to purchase NBD service, will the NBD benefit last for 3 years?
A: No, the NBD benefit will expire when the Microsoft Complete coverage expires.
Q: When does the plan expire?
A: On the last day of the Microsoft Complete plan coverage.
Q: Can customers who purchase Microsoft Extended Hardware (EHS) service purchase an NBD service?
A: No. NBD services can only be added to Microsoft Complete plans.
This plan may be purchased to accompany one of the following Microsoft Surface Complete warranties:
- A9W-00005 Microsoft Complete for Business 3-yr War + ADH Surface Pro (Connection SKU # 16421150)
- HP3-00002 Microsoft Complete for Business 4-yr War + ADH Surface Pro (Connection SKU # 21013003)
- F9W-00083 Microsoft Complete for Business 3-yr War + ADH Surface Book (Connection SKU # 30760203)
- HP3-00029 Microsoft Complete for Business 4-yr War + ADH Surface Book (Connection SKU # 30758568)
- F9W-00094 Microsoft Complete for Business 3-yr War + ADH Surface Laptop (Connection SKU # 34105821)
Service plan documentation
Coverage Starts: After Warranty Uplift
Fulfillment Type: Onsite ServiceMaintenance Included: No