- Virtual delivery
FortiCare provides firmware upgrades, technical support, and includes return and replace for hardware failures.
- Technical support
- Firmware upgrades
- Return/replace for hardware failures
Fortinet's FortiCare 8 x 5 Enhanced Support offering includes access to real-time ticket system, an interactive chat feature, and online technical documentation. Together, these options allow customers to have fast and easy access to the technical answers they need. Additionally, 8 x 5 Enhanced Support includes return and replace hardware support. Enhanced support additionally provides firmware updates for FortiOS.
Service Plan Documentation
Coverage Period: 3.00 year(s)Response Time: 3 daysService Hours: 8x5Service Included: Firmware upgrades, Replacement, Shipping, Technical support
This product is subject to our return policy. Please see our complete complete return policy for details.
Class of Equipment: Complicated network devices
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