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Managed Services

Managed Services


Complete Digital Transformation Support for Infrastructure and Users

Rapidly-evolving infrastructure, end-user sophistication, and the boom in application adoption puts an incredible burden on IT teams. Meanwhile, the burden of legacy systems taxes budgets and diminishes the ability to respond to market conditions and organizational requirements.

Connection’s Managed Services were designed to remove organizational barriers and inefficiency caused by lack of maturity in IT processes and resource limitations.

By unifying all layers of support, Connection’s services afford the following benefits:

  • Establish sustainable and reliable IT support standards
  • Deliver hassle-free, white-glove rollouts of new hardware or software
  • Provide cost-effective solutions for day-to-day end user computing needs
  • Recruit and retain top IT talent to round out your team
  • Proactively improve network performance
  • Proactively prevent security vulnerabilities
  • Modernize and balance Service Level Agreements
  • Maintain compliance standards
  • Provide rapid security incident response.
  • Responsibly decommission out-of-date hardware.
  • Enhance performance at the Service Desk
  • Provide rapid and complete end user onboarding and offboarding
Expert Guidance from IT Lifecycle Experts

IT Lifecycle Expertise for Every Size Organization

Connection understands how widely IT needs can vary by industry and organization size. If you are a smaller business trying to keep up with the IT landscape, we can help. If you are an organization challenged by factors such as cyclical scaling needs and maintaining projects, we can help. If you’re an enterprise looking to rebalance service levels and drive the adoption of industry standards, we can help.

Connection is committed to understanding your organizational objectives and partnering with you to develop services that do more with less. We also understand that needs change, so we will not lock you into a long-term and inflexible contract. Our service promise means you always have a dedicated, unified team to support your organization from the ground up.

Expert Guidance from Managed Services Specialists

Connection’s managed service specialists have spent decades focused on understanding the needs of organizations.
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Managed Services

Connection’s Managed Services are tailored for mid-market to enterprise companies. Our rich experience in the healthcare, retail, automotive, and biomedical industries speaks to our ability to craft services that work across verticals.

Connection’s Managed Services are offered à la carte so organizations can select the right approach to focus on their biggest issues today. Our breadth of service means that as new challenges arise in your IT landscape, we are here to help.
Managed Services

Connection’s Managed Services

Device as a Service
To enable your users to perform their best, as well as to keep your data and systems protected, it’s imperative that your hardware and software stay up to date. That’s why Connection offers a Device as a Service program that bundles hardware, software, and managed services into one fixed, per-device cost. We take the burden of device management off of your IT team—and your budget—and let you and your employees focus on what really matters.
Distribution and Configuration
Built from the ground up to simplify your technology lifecycle, the TIDC offers everything you need to integrate technology into your organization seamlessly and affordably. Optimize your end-user experience with custom configuration services, convenient deployment options, and advanced inventory planning and rollout management—all backed by exceptional customer service and support.
End User Services
Don’t let support issues impact employee productivity or customer satisfaction. From change management to supporting daily incidents, Connection supports the full spectrum of user needs so employees and customers have a seamless experience. Our support model offers 24x7 support desk access, deskside support, onboarding and offboarding, provisioning, asset management, IMAC, and maintenance.
Lifecycle
Ensuring your IT assets are up to date keeps your organization productive and secure. Connection offers an expert approach to every stage of the asset lifecycle process so you can focus on your business. We can help design hardware configurations, manage your asset fleet, and support upgrades or rollouts nationwide with reliable procedures every step of the way. We understand that lifecycle management can have far-reaching organizational impacts, and we take the time to partner with your teams to minimize disruption.
Managed Infrastructure
Demands on network performance and security threat suppression have never been higher. The need to meet SLAs and compliance coupled with daunting security vulnerabilities can overwhelm IT capabilities at organizations large and small. Connection offers the support you need for your digital transformation, including end-to-end infrastructure and security, cloud services, and 24x7 service desk. Enjoy the peace of mind of proactive security and performance management alongside predictable IT costs.
Managed Print Services
We understand the struggle to control costs and maintain the visibility needed to manage an increasingly complex print environment. Connection Managed Print Services (MPS) can help you to better understand your total printing costs, fleet management, maintenance requirements, and security needs. By taking advantage of the managed print benefits, your team can stop worrying about managing printers and supplies and get back to business.
Staff Augmentation
A top-performing network requires top talent. Whether you need to temporarily expand your team to tackle a new initiative or you’re looking to scale more over time, trust Connection’s staffing experts to help you recruit highly qualified talent on any timeline. Our recruitment team works closely with your hiring managers to identify the skills, traits, and experience that will be a great fit for your organization, and our contract-to-hire option gives you the flexibility to hire with confidence.

Ready to talk about Managed Services?
Call a Connection expert today.

1.800.800.0019

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