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Transforming the Workplace

Intel Insights on Innovation, Technology, and the Journey to the Transformed Workplace

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Organizations find it increasingly tough to differentiate themselves in their traditional market segments as their competitors gain parity in terms of service, technology, and price. Unfortunately, size and longevity are no defense against disruption in an age of Internet delivery, crowd funding,
and viral marketing.

Companies need to embrace change or perish. But what's the best way to overcome the barriers to transformation? Intel's experience says to start
with the company culture.


The Foundations for Change

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Successful change is built on four fundamental attributes that are about culture, not technology. Getting them right is essential.

Innovation

Companies should foster and incentivize innovation and find ways to manage the risks involved and prioritize investments across a portfolio of projects.

Velocity

Successful innovators accelerate the pace of change. For example, if your competitor takes two years to bring out a new product, set your own cadence to one year.

Openness

Everybody should be connected to everybody else. Ideas, opinions, and expertise need to circulate freely. Adopt a company-wide mantra of “Seek to learn from mistakes, not to assign blame.”

Accountability

Work practices should drive and reward accountability. People are responsible not only for their own work, but also for contributing to the company as a whole.


The Tools of Transformation

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Once you get the culture right, the next step is to pick the right technology. There’s an emerging consensus behind the social, mobile, analytics, and cloud (SMAC) stack as the best architectural model for change:

Social

Employees need easy ways to share ideas, find help, collaborate, and unlock information across the whole business. This can be an instant message, an email, a blog post, or something else.

Mobile

Today, work has become a thing you do rather than a place to go. Therefore, the ability to work from home is more of an expectation than a benefit.

Analytics

If you can give people real insight in real time at the point of decision, it will transform the ability of the organization to make smarter decisions.

Cloud

With cloud computing, people are not shackled to a physical location. Their IT systems are shared, dematerialized, and easy to access and manage.


The Way We Want to Work

Intel’s own “The Way We Work” program is helping to create physical workplaces that support innovation and an environment more in tune with the way people actually work. In the end, the office has got to be a place employees want to be, especially if you want to encourage both flexible, mobile working and collaboration.

A modern office refresh is always a good idea. But the cost per square foot is higher than that of traditional cubes. However, this is largely offset by the gains in productivity and savings from introducing more flexible working patterns. And, of course, the biggest gains will come from improved personal productivity.