Frequently asked questions about the Connection Trade-In Program.

What is the Connection Trade-In Program?
Connection's Trade-In Program is a simple way for our customers to retain value from used technology while helping the environment at the same time! 

Which products qualify for the Connection Trade-in Program?
Notebooks and Desktops are accepted (Mac or PC) as well as iPads and iPhones.

Who can participate in the program?
Anyone 18 years old or older.

Is a purchase necessary to participate in the program?
No.

Who administers the Program?
Connection contracts with PowerON Services Inc. to administer the program.

How do I get started?
Visit Connection to receive a quote for your item.

How is the value of my equipment determined?
The value of your device will depend on a variety of factors, including the demand for your speci?c item in the secondary electronics market and its condition. When you visit the Connection Trade-In site, you'll answer a few simple questions about your item. Based on the information you provide, PowerON will determine the value of your item and display a quote instantly.

Can my quoted value change?
Yes. Once your item is received it is evaluated for a ?nal value. Should the ?nal value differ from the original quoted value, you will receive an email explaining the change. Should you not accept the adjusted value, you may have your item returned to you at no cost.

How will I be paid for my equipment?
You will receive an AMEX Gift Card within three weeks after PowerON receives the equipment.

Does the quoted value ever expire?
Yes. Quotes are valid for 30 days. After a quote expires, you may request another quote.

What if my device has no value?
We will offer an easy way for you to recycle your item responsibly.

What should I do with my old equipment before I send it in?
PowerON recommends that you perform a complete backup and data wipe (erasure) of all the information on your old computer. Connection and PowerON assume no responsibility for loss or con?dentiality of personal data on equipment. While in transit to PowerON, any ?les or data left on your system may be accessible to others if data is not erased. If you are trading in a mobile device with a SIM card, please remove the SIM card prior to shipping it to PowerON.

What happens to my equipment after I send it in?
PowerON will test and assess the equipment to determine if it quali?es for reuse. Qualifying equipment, tested in working condition, will be sold in the secondary electronics market as "used." 

What happens to my personal data?
PowerON’s data erasure process includes complete data removal. PowerON recommends that you perform a complete backup and data wipe (erasure) of all the information on your old computer. Connection and PowerON have no responsibility for loss or con?dentiality of customer data on reused or recycled equipment.

How do I ship my product?
For equipment with a quoted value, a shipping label and packaging materials will be sent to you at no cost when you accept the quote. Shipping to PowerON is free. Connection and PowerON are not responsible for damage to your equipment during shipping.

Is there a weight limit on shipments to PowerON?
Yes. There is a maximum per-box weight limit of 70 pounds.

What if I can’t print my shipping label or placard?
Contact PowerON.

What if I lose the email with my shipping instructions?
Contact PowerON.