Ergotron Healthcare - Supporting Care Everywhere

No One Likes Unexpected Repairs

Everyone in the healthcare environment, from clinicians to IT professionals, relies on their EMR to be up and running in prime condition, 24 x 7. No hassle. No wait. No downtime. Routine adjustments and care of mobile carts and wall-mounted documentation stations are essential to keep healthcare organizations running smoothly. Periodic care for the machines that help healthcare staff do their jobs is essential.

What if you could outsource the ongoing routine maintenance of your EMR carts and workstations?

Today, most healthcare facilities have a diverse deployment of point of care (POC) units spanning multiple manufacturers. Ergotron developed a flexible service program that provides support and service for both Ergotron and non-Ergotron POC units. Ergotron's One Point of Contact Service Program simplifies the support path for all POC equipment by providing a single number to call when service is needed. A simplified support path will provide faster resolution, less confusion on who to call, and a better experience for IT support and the clinician.

Ergotron Healthcare Collage

Benefits

  • Free up internal resources to focus on other business critical equipment
  • Guaranteed Ergotron certified technician performing work
  • More equipment uptime
  • Access to Ergotron Customer and Technical Support for all product related issues
  • Consistent service delivery across all Ergotron products
  • Mitigate risk
  • Post warranty product protection
  • Longer life of equipment and components
  • Increased equipment availability and reliability

Offerings

  • Next business day response to any zip code in the USA
  • Technology upgrades
  • Wiring and cabling
  • Sound system setup
  • Digital signage hardware/software setup
  • On-site workstation integration
  • Computer hardware setup
  • Fleet deployments and maintenance
  • Adjustment and repairs
  • Security or CCTV systems

Where to Start?

Together we can help keep your mobile carts and wall-mounted documentation stations running efficiently and productively in your healthcare organization. For more information, complete this Information Request Form or contact an Account Manager at 1.800.395.8685.



Simplifying the Support Path for POC Equipment

What if you could outsource your ongoing routine maintenance of EMR carts and workstations? Watch this podcast to learn about how Ergotron helps keep healthcare moving.



Additional Resources

At Your Service

Discover how maintenance and preventative care are shaping the discussion around point-of-care carts.

Download Now