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          Managed IT Services
          Lifecycle Practice - Managed IT Services
          Our Command and Response Center has an overall customer uptime of 99.5%

          Managed IT Services

          Trusted Protection Today and Tomorrow

          Today's service availability needs, sophisticated threats, strict regulatory environment, and complex business requirements demand service uptime and an assertive security posture. But not every organization has the IT skillset or staffing resources to develop a cutting-edge monitoring and security program in-house and maintain it over time. Does your IT strategy provide the protection, visibility, and oversight to manage productivity-inhibiting and security events 24×7×365? We can help.

          Why Partner with Connection?

          Our expert Command and Response Center offers a fully managed solution to monitor events and manage devices. Using a proven process and industry-leading tools, our Managed Services are designed to help you:

          • Proactively mitigate service events with thousands of monitors, correlation directives, and self-healing scripts
          • Simplify addressing the entire threat lifecycle
          • Ensure you have appropriate policies and controls in place
          • Monitor and manage over time

          Why Choose Managed IT Services?

          A fully managed solution gives you a proactive, around-the-clock perspective of where you stand with your critical business services, risk management, and compliancy requirements. For organizations required to comply with HIPAA, PCI, GLBA, or FISMA, this provides the complete picture of your organization's ability to stay in compliance over time.

          Our Managed IT Services Provide Constant Vigilance and Protection

          • 24×7×365 monitoring
          • Advanced threat detection
          • Log management
          • Managed SIEM
          • Managed server protection
          • Device management
          • SIM on-demand
          • Vulnerability management and prioritization
          • Web and cloud application monitoring

          Technology Library - Learn more through our repository
          Get Connected—Learn more on our official IT blog.

          Summary of Features


          Data Center Devices

          Tier 1

          Tier 2

          Automated Asset Discovery and Reporting
          YES YES
          Network Topology and Connection Overview
          YES YES
          Device and Service Availability
          YES YES
          Performance Monitoring
          YES YES
          Fault Monitoring and Alerting
          YES YES
          Security Event Monitoring and Alerting
          YES YES
          Self-Healing Scripts and Patches
          YES YES
          Automated Event Mitigation
          YES YES
          Device Vitals (fans, temperature, utilization, CPU, memory, and storage)
          YES YES
          Historical Trend Analysis
          YES YES
          Notification of Configuration Changes
          YES YES
          Anti-Virus Software Version Discovery and Reporting
          YES YES
          Alert Capture Management and Escalation
            YES
          Incident Remediation
            YES
          Carrier Circuit Management
            YES
          Alert and Incident Root Cause Analysis
            YES
          Optional Remote Engineering Services
             
          Microsoft Windows Active Directory Administrative Services
            YES
          Device Administration
            YES
          Application Administration
            YES
          Monthly Operating System Patch Management
            YES
          Optional Intrusion Detection and Prevention
             
          Proactive Defense Against Pattern / Signature-Based Attacks
          YES YES
          Anomaly Detection
          YES YES
          File Integrity Monitoring
          YES YES



          End-User Devices

          Tier 1

          Tier 2

          Automated Asset Discovery and Reporting
          YES YES
          Self-Healing Scripts and Patches
          YES YES
          Automated Event Mitigation
          YES YES
          Device Vitals (temperature, utilization, CPU, memory, and storage)
          YES YES
          Anti-Virus Software Version Discovery and Reporting
          YES YES
          Optional Remote Engineering Services
             
          Monthly Operating System Patch Management
            YES
          Optional Intrusion Detection and Prevention
             
          Proactive Defense Against Pattern / Signature-Based Attacks
          YES YES
          Anomaly Detection
          YES YES
          File Integrity Monitoring
          YES YES


          Create an effective plan to keep your data safe. Download our Managed IT Services brochure today.



          Contact Us Today - For more informations, please complete this Information Request Form or contact an Account Manager at 1.800.800.0019
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