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VMware Production Support is designed with your production environments in mind. The global support centers are staffed around the clock to provide you access to the industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. VMware is committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.
Global, 24x7 support for Severity 1 issues
Fast response times for critical issues
Unlimited number of support requests
Online access to documentation and technical resources, knowledge base, discussion forums
Product updates and upgrades