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VMware Production Support is designed with your production environments in mind. VMware's global support centers are staffed around the clock to provide you access to our industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. VMware is committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.
Production Support features:
24x7 support for problems rated "critical"
Business hours support for non-critical problems
Product updates and upgrades
Telephone and Web-based contact
Access to discussion forums and Web knowledge base
Unlimited number of support requests
6 support admins per contract