Connection Clearance Center. Shop Now!
Connected: Bridge The Digital Divide

Subscribe to Our Emails


          Veritas Govt. Essential 12M Initial for Ediscovery Platform ID Collect for EV 1 User OnPremise Std Perp

          Veritas Govt. Essential 12M Initial for Ediscovery Platform ID Collect for EV 1 User OnPremise Std Perp
          More From: Veritas
          Item #: 30772941
          Mfr. Part#: 13953-M3-20
          Availability: In Stock
          Est. Ship: Virtual delivery

            Ordering Information

            Please note: if this is a Maintenance-only sku, then it will require proof of purchase from the original license order. The Proof of purchase information that is required to process these orders is the VIP Customer Number or Agreement Number AND the Original Veritas Order Number(s) and Reference Number(s).

            The proof of purchase information can be found on the customer’s renewal letter from Veritas. If further assistance is needed please contact the Veritas Renewal team at 866-306-8787 or

            GovC: Key as: SO for license and combo skus as well as media. Maintenance only skus need to be keyed on an SD.

            PCC: Key through Quote to Order. The license and combo skus as well as the media will process through EDI and the maintenance only skus will be placed on backorder for the buyer to audit and order manually.

            Data Capture: You must fill out the Additional Order Information Screen in JDE.

            Click here for an estimate of how long it will take the order to be fulfilled.

            Returns: Exception basis only. Contact customer service through the Sales Support Desk (x35555).

            This SKU is Veritas Essential Support only.

            Veritas Support Solutions leverages innovative, customer-focused support technologies designed to help customers optimize their IT infrastructure and manage IT risk. Veritas has nearly 1,300 support professionals in twelve global support centers supporting nine languages (English, French, German, Italian, Japanese, Korean, Brazilian Portuguese, Spanish, and Mandarin.) Non-English support is offered during our support centers’ local
            business hours, Monday – Friday.

            Essential Support for Software Products includes the following deliverables:

            -Essential Support customers are entitled to receive telephone support on a 24x7x365 basis.
            -Essential Support customers have access to the Veritas technical support website on a 24x7x365 basis.
            -Veritas will provide support on a Continuous Efforts basis, upon customer request, but only for SEV 1 cases.
            -Veritas Support Services may provide a Hot Fix or Patch to address a Software problem(s).
            -Veritas customers may download any Generally Available (GA) Patches from the Veritas Knowledge Database.
            -Essential Support includes access to Software Version Upgrades.
            -Customers have the right to designate up to six (6) Designated Contacts per Software License title.
            Collapse & Return to Top
            Contents Upgrade protection and technical support subscription only
            Duration (Maintenance) 12 month(s)
            Fulfillment Type Maintenance Only
            License Attributes Technical support, Upgrade Protection
            License Volume (#users) 1
            Licensing Programs Veritas
            Maintenance Included Yes
            Returns Policy This product is subject to our return policy. Please see our complete return policy for details.
            UNSPSC 43233415
            Warranty - Labor N/A
            Warranty - Parts N/A
            Collapse & Return to Top

            Our Accessibility Policy

            We endeavor to make our website accessible to any and all users. Please contact us toll-free at 800-998-4388 if you need assistance with navigating our blog, website, or placing an order. We appreciate your business and are happy to answer any questions that you may have.