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Self support subscription provides :
-A Entitlement to register RHEL system on Customer Portal.
-Complete access to package updates and errata links.
-Access to our Knowledgebase articles/Portal Discussion Groups/Magazines.
-User can open support ticket for issues related to RHN update/registration or issues related to yum update.
This subscription does not bring support on any Operating System related issue. User may look for the resolution in our Knowledgebase articles or can discuss it over portal groups with respective domain experts. But there is no SLA for discussing issues over Portal Groups, since it is not a part of Service Level Agreement.