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You may not have in-house technical experts for all your communications needs, but when you need external assistance, you can choose Polycom AdvancedAccess Support to help you manage your estate and provide overlay service for Polycom Premier, Premier Onsite or ImmersiveCare Services.
Polycom AdvancedAccess Support is available 24x7 and provides priority routing to the AdvancedAccess Team through Polycom's technical call center. During business hours, an Assigned Service Engineer (ASE) will use their familiarity with your Polycom assets and environment to efficiently manage your technical support requests to resolution.
By building AdvancedAccess on the service deliverables of the Premier family of services and ImmersiveCare services, Polycom offers you response-level choices. If you require advanced parts replacement shipped to your site, you can select AdvancedAccess Premier and receive the replacement parts and remote telephone technical assistance. This service gives you access to telephone technical support during business hours, software upgrades and updates as released, and 24 x 7 access to our online support portal.