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The MakerBot MakerCare Service Plan ("MakerCare " or "Plan") is available at the time of purchase by selecting the appropriate option on the MakerBot Digitizer Desktop 3D Scanner order page or by contacting the MakerBot Sales team at (347) 334-6800 within 30 days of the date the MakerBot Digitizer is shipped.
MakerCare is available in the contiguous United States. The Plan is non-transferrable and non-refundable, except if the MakerBot Digitizer is returned within our 14 day Return Policy. See "Returning Purchased Items" in the full MakerBot Terms of Service.
Each Plan covers one (1) MakerBot Digitizer Desktop 3D Scanner. At the time the MakerBot Digitizer with MakerCare is shipped or enrolled in the plan, its serial number is registered with its associated MakerCare Service Plan ("MSP") number. Only the MakerBot Digitizer that is registered with this MSP number is eligible for service under the Plan.
The term of the Plan is one (1) year from the order ship date. MakerCare covers certain non-consumable MakerBot Digitizer parts when they require replacement due to manufacturer's defect or normal wear. Exclusions apply. See list below.
In order to redeem MakerCare benefits, the original purchaser of the MakerBot Digitizer and associated Plan should contact MakerBot Support ("Support") via phone, web form or email to open a ticket. Support hours are 9:00 AM to 6:00 PM EST, Monday-Saturday. Support will help to identify the source of the trouble. If replacement parts are deemed necessary for those parts that are covered, Support will coordinate shipment to you. If a return is deemed necessary for proper servicing, Support will issue you a Return Merchandise Authorization Number. Shipments must be made in the original packaging. Unauthorized returns will not be accepted under any circumstances. MakerBot will determine the method by which your MakerBot Digitizer is shipped back to you and will cover shipping costs.