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          Lenovo TopSeller Services 5-year 24x7 8-hour Onsite + Keep Your Drive

          More From: Lenovo
          Item #: 18424451
          Mfr. Part#: 5PS0G90021
          Availability: In Stock
          Est. Ship: Virtual delivery

            Ordering Information

            Lenovo Onsite Warranty provides for dispatch of a Lenovo technician to your site to provide repair of your system in the event of an issue. Onsite service is an upgrade to the standard service level available on most mobile systems and it is the base service level on most desktop systems.

            8hr onsite response time in 24x7 service window: Customers can receive around the clock response times in an eight hour window, ensuring business critical issues are addressed rapidly but at an excellent value price point. Service coverage window is 24-hour, seven days per week. Once the customer’s incident is registered with the Lenovo call center, an agent will troubleshoot the customer problem remotely. If it is determined that an onsite visit in needed to resolve the problem, a technician is dispatched to arrive at the customer’s location within 8 hours. The response time (8 hours) is measured during the round-the-clock service window (24x7). So for example, if a call is placed at 3:00 a.m. on Saturday morning, a technician will be onsite at the customer location by 11:00 a.m., the same day, Saturday morning.

            Keep Your Drive (KYD):

            Securing business data is essential to any organization's success. Data needs to be kept confidential, protected and compliant with corporate retention policies. If a drive fails while covered under warranty, Lenovo's Keep Your Drive Service (KYD) allows you to keep your drive, improving data security and potentially alleviating civil liability risks for organizations handling sensitive information. KYD covers multiple drives and failures, so data within individual PCs and Servers remains protected.
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            Contents Service plan documentation
            Coverage Period 5 year(s)
            Response Time 8 hours
            Response Type Onsite, Phone Support, Repair / Replace
            Service Hours 24x7
            Service Included Defective HDD retention, Hardware replacement, On-site, Parts and labor, Phone Support, Remote diagnosis, Repair, Trouble-shooting
            Class of Equipment Servers
            UNSPSC 81111812
            Warranty - Labor N/A
            Warranty - Parts N/A
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