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          Lenovo TopSeller Services 4-year 9x5 4-hour Onsite + Priority Support

          More From: Lenovo
          Item #: 18434528
          Mfr. Part#: 5WS0G38621
          Availability: In Stock
          Est. Ship: Virtual delivery

            Ordering Information

            Lenovo Onsite Warranty provides for dispatch of a Lenovo technician to your site to provide repair of your system in the event of an issue.

            4hr on-site response time in a 9x5 service window: Ensures a rapid response to business-critical ThinkServer hardware problems with a cost-effective service coverage window. Once the customer’s incident is registered with the Lenovo call centre, an agent will troubleshoot the problem remotely. If it is determined that an on-site service visit is needed, a technician is dispatched to arrive at the customer’s location within 4 hours. The response time (4 hours) is counted within the service window (9x5, Mondays to Fridays, 08:00 to 17:00, excluding public and national holidays). For example, if a customer with 4hr 9x5 service reports an incident at 15:00 on Friday, the Lenovo technician should arrive at the customer’s location at 10:00 the following Monday morning.

            Priority Support:

            Priority Technical Support is an enhanced warranty plan that provides direct anytime-access to the right level of tech support on the first call. Bypass basic troubleshooting and experience shorter hold times, reduced repair times and higher first time fix rates, freeing up your resources to focus on mission-critical business activities.
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            Contents Service plan documentation
            Coverage Period 4 year(s)
            Response Time 4 Hours
            Response Type Onsite, Phone Support, Repair / Replace
            Service Hours 9x5 (Excludes Holidays)
            Service Included Emergency consulting, Escalation process, Hardware replacement, On-site, Parts and labor, Phone Support, Remote diagnosis, Repair, Software support, Trouble-shooting
            Returns Policy This product is subject to our return policy. Please see our complete return policy for details.
            Class of Equipment Storage arrays
            UNSPSC 81111812
            Warranty - Labor N/A
            Warranty - Parts N/A
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