Collapse & Return to Top
With this ServicePac, repair is performed at your location (monitors receive onsite exchange). A service technician is scheduled to arrive at your location on the business day after IBM receives your call. Service hours are 8 a.m. to 5 p.m. local time, Monday through Friday, excluding holidays.
Service levels are response time objectives and are not guarantees. Service levels available are based on the specific product purchased. For failing non-IBM components, customer must provide replacement part unless IBM has a Technical Support Agreement with the manufacturer. Service does not cover accessories, supply items and certain parts such as batteries, frames and covers. If the failing part is a non-IBM component, you’ll provide the part and IBM will provide the labor to replace it.
Hard Drive Retention Option (HDDR):
IBM ServicePac hard drive retention option lets you retain your defective IBM hard drives when replacement is required during a service repair call. IBM will provide you with a replacement hard drive, and the defective hard drive will be returned to your designated representative for your disposal. This option allows you to safely secure your sensitive data and ensure privacy for your customers.