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Lenovo offers a comprehensive portfolio of value-added services that support the full lifecycle of your Lenovo assets from procurement to disposition. Our service experience can optimize productivity and user satisfaction by reducing downtime, and enabling you or your IT staff to focus on your business critical issues.
If Lenovo determines your product problem is covered by the product warranty and cannot be resolved over the telephone, Lenovo will authorize Expedited Depot repair. After the customer tenders a machine back to Lenovo either through carry in or through our logistics provider, Lenovo will guarantee that the customer has a repaired system in their hands no later than the 3rd business day. Service is available during Lenovo’s normal in-country business hours. Calls received after 4:00 p.m. local time will require an additional business day for service dispatch. Customers who purchase Expedited Depot upgrades will receive front of the line, highest priority for repairs in the depot. In the unlikely event that needed parts are backordered, Expedited Depot customers receive priority sequence for backordered parts. Further, customers who have also purchased Accidental Damage Protection will automatically receive Expedited Depot service for covered repairs.
Lenovo’s Accidental Damage Protection protects your investment from operational or structural damage due to common accidents like drops, spills, electrical surges or failure of the integrated screen. This fixed cost, fixed term protection plan minimizes unexpected repairs for predictable budgeting, and provides significant savings relative to the cost of non-covered repairs. Lenovo guarantees that systems will be repaired with qualified Lenovo parts. If the system is not damaged beyond repair, the end users’ PC is returned to them after being restored by certified Lenovo technicians. If repair is not possible, the entire system will be replaced at no additional charge.