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Juniper Networks offers six standard support offerings to complement your team and ensure maximum uptime. Each offering includes 24x7 access to the Juniper Networks Technical Assistance Center and Customer Support Center.
Same-Day Onsite provides you with a skilled technician for rapid remedial hardware problem resolution, including the installation of replacement parts. This service includes all Same-Day features, plus access to an onsite technician within four hours of your request. You can request an onsite technician 24 hours a day, 7 days a week, including holidays.