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          HPE 4-year NBD Exchange M330 DR Foundation Care

          HPE 4-year NBD Exchange  M330 DR Foundation Care
          Item #: 20134786
          Mfr. Part#: U8JP5E
          Availability: In Stock
          Est. Ship: Virtual delivery

          • Provides access to HPE technical resources for problem resolution
          • May contribute to improved system performance and reduced downtime
          • Allows your IT resources to stay focused on their core tasks and priorities

          A convenient package of hardware and software services

          Ordering Information

          Hewlett Packard Enterprise Foundation Care Exchange Service combines popular remote hardware and software services that enable you to increase the availability of your IT infrastructure. HPE technical resources work with your IT team to help you to resolve hardware and software problems on your HPE networking products.

          Hardware exchange offers a reliable and fast parts exchange service for eligible HPE networking products. Specifically targeted at products that can easily be shipped and on which you can easily restore data from backup files, HPE Foundation Care Exchange Service is a cost-efficient and convenient alternative to onsite support.

          Hardware exchange provides a replacement product or part delivered free of freight charges to your location within a specified period of time. Replacement products or parts are new or equivalent to new in performance.

          Software support provides remote technical support and access to software updates and patches. Customers can access updates to software and reference manuals as soon as they are made available.

          In addition, HPE Foundation Care Exchange Service provides electronic access to related product and support information, enabling any member of
          your IT staff to locate commercially available essential information.

          Service feature highlights:
          -Escalation management
          -Access to electronic support information and services

          Hardware Support:
          -Remote problem diagnosis and support
          -Advance parts exchange
          -Prepaid shipping label, materials, and instructions for defective unit return
          -Replacement parts and materials
          -Problem analysis and resolution

          Software support:
          -Access to remote technical resources
          -License to use software updates
          -Software support
          -Software features and operational support
          -HPE recommended software and documentation updates method
          -Firmware updates for selected products
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          Contents Service plan documentation
          Coverage Period 4 year(s)
          Response Time Next Business Day
          Response Type Advanced Exchange, Phone Support, Replacement
          Service Hours 9x5 (Excludes Holidays)
          Service Included Advanced Exchange, Escalation process, Firmware upgrades, Knowledge base access, Phone Support, Remote diagnosis, Remote Support, Replacement, Return shipping, Shipping, Software support, Software Update
          Returns Policy This product is subject to our return policy. Please see our complete return policy for details.
          Class of Equipment Complicated network devices
          UNSPSC 81111812
          Warranty - Labor N/A
          Warranty - Parts N/A
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