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Don't lose time due to unexpected hardware issues. Let HP Hardware Exchange Service get you back up and running quickly, by delivering replacement products or parts to you. You'll get remote technical assistance to help you resolve problems. Then, if needed, we'll quickly send you a container and prepaid waybill to ship back your defective unit. Once received, we'll send back a replacement unit within 4-7 business days. Plus, accidental damage protection covers spills, drops, falls and more.