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          Dell 1-year 24x7 Support for SRA EX6000 5 Users

          Dell 1-year 24x7 Support for SRA EX6000 5 Users
          More From: Dell
          Item #: 17050645
          Mfr. Part#: 01-SSC-7919
          Availability: Temporarily Out-of-Stock
          Est. Ship: Call for next available delivery

            Ordering Information

            Dell SonicWALL E-Class Support 24x7 is designed for customers with Dell SonicWALL E-Class solutions. Available 24x7, E-Class Support delivers the enterprise-class support features and quality of service that enterprise companies require to keep their networks running smoothly and efficiently. E-Class Support includes:

            -Direct access. 24x7x365 access to a team of highly-trained, senior support engineers located at a Dell SonicWALL Enterprise TAC.
            -Telephone/email/web-based support. 24x7x365 telephone, email and web-based technical support.
            -Software/firmware updates. For all software and firmware updates and upgrades.
            -Hardware replacement. Advanced exchange for replacement of defective hardware.
            -Support tools. Access to Dell SonicWALL's electronic support tools.
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            Contents Service plan documentation
            Coverage Period 1 year(s)
            Response Type Advanced Exchange, Phone Support, Replacement
            Service Hours 24x7
            Service Included E-mail consulting, Firmware upgrades, Hardware replacement, Phone Support, Software Update, Software upgrades, Web support
            Class of Equipment Complicated network devices
            UNSPSC 81111812
            Warranty - Labor N/A
            Warranty - Parts N/A
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