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Cisco Systems is committed to accelerating customer success through improving customer productivity, protecting customer investment, and maximizing operational efficiency. Cisco offers a portfolio of services to help ensure that your Cisco products operate efficiently and benefit from the most up-to-date software releases.
Cisco SP Base is a service designed specifically to address the needs of service providers. Cisco SP Base can accelerate customer success by enabling you to extend and enhance the operational lifetime of your Cisco networking devices and Cisco IOS Software. Cisco SP Base support provides major, minor, and maintenance releases of Cisco IOS Software, 24-hour-a-day global support from expert technicians, advance hardware replacement and registered access to an array of online tools and technical assistance via Cisco.com.
Return for Replacement Service provides replacement of the failed part within 10 business days from when Cisco receives the failed part from the customer.