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          Cisco IPCC Enterprise Enhanced Agent Upgrade

          Cisco IPCC Enterprise Enhanced Agent Upgrade
          More From: Cisco
          Item #: 31850201
          Mfr. Part#: IPCE-ENHAGTUPG
          Availability: Temporarily Out-of-Stock
          Est. Ship: Call for next available delivery

            Ordering Information

            Cisco Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure. It combines multichannel automatic call distributor (ACD) functionality with IP telephony in a unified solution. This makes it easier for your company to rapidly deploy a distributed contact center infrastructure. With Cisco Unified Contact Center Enterprise, you can smoothly integrate inbound and outbound voice applications with Internet applications. These include real-time chat, web collaboration, email, and social media. This integration helps single agents support multiple interactions simultaneously, regardless of which communications channel the customer has chosen. Each interaction is unique, and may require individualized service. For this reason, Cisco provides contact center solutions to manage customer interactions based on almost any contact attribute.
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            Returns Policy Due to manufacturer restrictions, all sales on this item are final.
            UNSPSC 43233205
            Warranty - Labor N/A
            Warranty - Parts N/A
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