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Cisco Unity Connection transparently integrates messaging and voice recognition components with your data network to provide continuous global access to calls and messages. These advanced, convergence-based communication services help you use voice commands to place calls or listen to messages in "hands-free" mode and check voice messages from your desktop, either integrated into an e-mail inbox or from a Web browser. Cisco Unity Connection also features robust automated-attendant functions that include intelligent routing and easily customizable call-screening and message-notification options.
Built on a platform that is easy to install and maintain, Cisco Unity Connection provides an intuitive Web browser based system administration interface that dramatically simplifies the installation, support, and ongoing management of your system, ultimately lowering your organization's total cost of ownership.
At its core, Cisco Unity Connection is a powerful voice-messaging system with many advanced capabilities that can be customized to maximize individual and team productivity. Employees can personalize communications options and interact with the system to manage calls and messages in the way that is most comfortable and convenient for them. The flexible user interface makes messaging more efficient for "power users" and occasional voicemail users alike. For example, the telephone user interface and touchtone mappings for each user can be customized to make migration from traditional voicemail systems much easier.
To maximize the productivity of mobile workers, Cisco Unity Connection offers a natural and robust voice-activated user interface. This interface allows you to browse and manage your voice messages and call other Cisco Unity Connection users, corporate contacts or personal contacts-all with simple, natural voice commands.
Cisco Unity Connection gives users the ability to customize their personal settings from a Web browser using the Cisco Unity Connection Assistant, a dynamic interface in the browser-based Cisco Personal Communications Assistant (PCA). Users can quickly and easily establish or change personal settings such as their voicemail options, security codes, personal distribution lists, and message-delivery options. Users can also utilize the web administration interface to define and manage personal call transfer rules to customize the delivery of incoming calls based on caller, time of day or their calendar status.
Cisco Unity Connection offers an Integrated Messaging option, bringing voice messages to your Internet Mail Access Protocol (IMAP) desktop e-mail inbox. Taking advantage of your existing messaging infrastructure and IMAP e-mail clients, Cisco Unity Connection desktop messaging access provides simple, native access to voicemail from virtually any e-mail client.