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The Barracuda Premium Support subscription is designed for enterprise customers with Barracuda Networks model 6xx and above. Premium Support offers the highest level of 24/7 technical support for mission critical environments. Barracuda Networks is committed to meeting the demands of these environments by providing a dedicated and highly-trained technical support team.
Barracuda Networks works proactively to understand a customer’s challenges and issues, support requirements, and ensure that solutions achieve overall goals. Customer’s networks run all day, every day and Barracuda Networks strives to anticipate needs before they become issues.
Benefits of Premium Support:
Service level agreements (SLAs) to guarantee issues are quickly resolved, including priority escalation
Dedicated Premium Support team familiar with the customer’s environment and strives to ensure optimal network performance and expedite fast case closure
Root cause on each issue and development of best practices
Advanced notification of new repairs and features in upcoming software releases