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          Barracuda 5 Year Premium Support for Barracuda SSL-VPN 680

          Barracuda 5 Year Premium Support for Barracuda SSL-VPN 680
          More From: Barracuda
          Item #: 15431081
          Mfr. Part#: BVS680A-P5
          Availability: Temporarily Out-of-Stock
          Est. Ship: Call for next available delivery

            Ordering Information

            The Barracuda Premium Support subscription is designed for enterprise customers with Barracuda Networks model 6xx and above. Premium Support offers the highest level of 24/7 technical support for mission critical environments. Barracuda Networks is committed to meeting the demands of these environments by providing a dedicated and highly-trained technical support team.

            Barracuda Networks works proactively to understand a customer’s challenges and issues, support requirements, and ensure that solutions achieve overall goals. Customer’s networks run all day, every day and Barracuda Networks strives to anticipate needs before they become issues.

            Benefits of Premium Support:
            Response time
            Service level agreements (SLAs) to guarantee issues are quickly resolved, including priority escalation
            Dedicated Premium Support team familiar with the customer’s environment and strives to ensure optimal network performance and expedite fast case closure
            Root cause on each issue and development of best practices
            Advanced notification of new repairs and features in upcoming software releases
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            Contents Premium support subscription
            Coverage Period 5.00 year(s)
            Service Included Phone consulting, Technical support
            Returns Policy There are no returns allowed on Barracuda product without written prior approval by the Barracuda Account Rep or the Barracuda Tech Support Group. In the event of a return, IMMEDIATELY EMAIL to obtain an RMA

            This includes DOA and Eval request. Eval’s, have a hard 30 day return window. For eval to be returned, RMA needs to be issued by day 20 of the Eval period to insure that PCC can return the unit in a timely manner. Those that fall outside of the 30 day window will not receive an RMA.
            UNSPSC 81111812
            Warranty - Labor N/A
            Warranty - Parts N/A
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