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Barracuda Premium Support ensures that an organization’s network is running at its peak performance by providing the highest level of 24x7 technical support for mission-critical environments. Customers will benefit from a dedicated account manager and a team of technical engineers who will provide fast resolution of high-priority support issues, ensuring that equipment maintains continuous uptime.
Key Benefits of Premium Support:
•24x7 global support
•Priority response time to resolve mission-critical issues
•Priority Level Agreements (PLAs) to guarantee that issues are resolved quickly
•Dedicated support team that is familiar with your environment
•Proactive monitoring for optimal performance