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          Industry Best Practices for Best‑in‑Class Solutions

          We can provide the staff and services to bring your organization best‑in‑class support and operations.  By outsourcing specific IT operational functions while keeping IT resources on-site, you can balance strategic IT initiatives with day‑to‑day operations. Our ITIL‑certified* implementation and project management team will work with your organization to discover process improvements, define IT services, and target ITIL service management standards to maximize your IT budget, resources, and service offerings.

          To learn more, please complete this Information Request Form or contact an account manager at 1-800-800-0019.  Download the IT Service Management brochure here.

           

          IT Service Management Solutions

          ITSM starts with WebSPOC®, our single-point-of-contact software solution. WebSPOC leverages industry-leading methodologies and ITIL best practices to centralize the management of people and processes. WebSPOC adapts to changes and reduces cycle times by proactively managing service level agreements, streamlining communications, while providing control and visibility into your projects.

          ITSM dramatically affects the accuracy and timeliness of business operations, and helps align service management strategy with compliance standards and business requirements.

          On-Site Managed Service Desk

          The ITIL foundation of service management has made a huge impact on organizations wanting a professionally staffed single‑point-of‑contact environment. Regulatory compliance and the increased need for IT to operate like a profitable business require service management disciplines that reduce costs, increase accountability of service providers, and mitigate risks.

          Our staff members are ITIL certified and can assess your process management IT delivery model, evaluating if it aligns with the strategic, tactical, and governance objectives of your organization.

          On-Site Infrastructure Management

          The complete end-to-end planning and maintenance of an organization’s technology assets and IT lifecycle becomes increasingly challenging with budget and staffing limitations, especially with the added demands of generating value through the IT infrastructure. By allowing us to perform certain labor-intensive tasks, your IT staff can concentrate on higher level functions essential to your technology infrastructure.

          Our experienced technicians are specially trained and certified to maintain pace with ever-changing and constantly evolving technologies. We will station certified technicians and engineers at client locations on a full-time basis to manage lifecycle services including:

          • Refresh management
          • Installation
          • Moves
          • Deskside support
          • Hot-swap program
          • Mission-critical support
          • Staffing
          • Managed services

          To learn more, please complete this Information Request Form or contact your account manager at 1-800-800-0019.  Download the IT Service Management brochure here.

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